Frequently Asked Questions
Everything you need to know about our artisanal home stationery and decor.
What materials are used in Faye Co Papier products?
We prioritize sustainability and quality, using FSC-certified recycled papers, premium linen finishes, and soy-based inks for all our stationery and home paper goods.
How long will it take to receive my order?
Standard processing takes 2-3 business days. Shipping usually takes an additional 3-5 business days for domestic orders and 10-14 business days for international destinations.
Do you offer international shipping?
Yes, we ship our home and paper collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Can I return or exchange my items?
We accept returns on unused, non-personalized items within 30 days of delivery. Please note that custom stationery and personalized home decor are final sale.
What should I do if my order arrives damaged?
We take great care in packaging, but if an item arrives damaged, please email us at support@fayecopapier.com within 48 hours with photos of the damage so we can send a replacement.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for large events and wholesale opportunities for boutique retailers. Please contact our sales team via the 'Wholesale' link in our footer for more details.